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Goods Lost In Transit Form
Carefully count and inspect all the shipping cartons immediately upon delivery. In the event that any goods are lost in transit, the carrier's delivery slip must be signed accordingly, indicating the specifics of any missing, damaged, or opened merchandise packaging. Any goods lost in transit must also be noted on the consignee's copy of the freight bill at the time of delivery, or THE CLAIM WILL BE DISALLOWED.
Please Note: If the distributor's carrier is used, the manufacturer and distributor's responsibilities for the shipment ends at the customer's receiving dock and this form is applicable. If the customer opts for their own carrier, then the manufacturer and distributor's responsibilities for the shipment ends once the shipment leaves your distributor's shipping dock. Should the latter decision be made, the Goods Lost In Transit Form is no longer applicable for use and the manufacturer and distributor is no longer responsible. Your claim must then be addressed between you and your carrier.
With any alleged Goods Lost In Transit claims, your distributor must also be notified in writing and supplied with appropriate supporting documentation and full particulars within two (2) business days of the order's delivery.
All Goods Lost in Transit Claims are pending until your distributor confirms and provides an Authorization Number. This response may take up to thirty (30) business days.
Click here to download a Goods Lost in Transit pdf document which can be faxed.
Failure to comply fully with these requirements will result in the manufacturer and distributor not assuming any liability whatsoever for resultant losses from damage, shortage, or loss in transit. Customers shall remain liable for payment in full.
Please complete the form below in its entirety and Submit.