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Damaged Goods Form


Our Policy

Carefully inspect all merchandise immediately upon pick-up/delivery.  Any damaged goods must be noted on the consignee copy of the freight bill at the time of delivery or THE CLAIM WILL BE DISALLOWED.

Please Note:  If the distributor's carrier is used, the manufacturer or distributor's responsibility for the shipment ends at the customer's receiving dock and this form is applicable.  If the customer opts for their own carrier, then the manufacturer or distributor's responsibilities for the shipment ends once the shipment leaves the distributor's shipping dock.   Should the latter decision be made, the Damaged Goods Form is no longer applicable for use and the manufacturer and distributor is no longer responsible.  Your claim must then be addressed between you and your carrier.

All damaged goods must be reported in writing immediately to the carrier for inspection.

With any alleged product damage claims, your distributor must be notified in writing and supplied with appropriate supporting documentation and full particulars within two (2) business days of the order's delivery. 

All damaged goods, including original packaging, MUST BE retained by the customer for inspections and/or returned to your distributor.

All Damaged Goods Claims are pending until your distributor confirms and provides an Authorization Number.  This response may take up to thirty (30) business days.

Click here to download a Damaged Goods pdf document which can be faxed.

Failure to comply fully with these requirements will result in the manufacturer and distributor not assuming any liability whatsoever for resultant losses from damage(s).  Customers shall remain liable for payment in full.


Please complete the form below in its entirety and Submit.

 

Date and Time of Purchase

               

Full Name of Distributor

               

 

Billing Information

             

Complete Legal Company Name

               

Current Street or P.O. Box Address

               

City

               

Province/State

               

Postal Code/Zip Code

               

Country

               

 

Shipping Information

             

Complete Legal Company Name

               

Current Street Address

               

City

               

Province/State

               

Postal Code/Zip Code

               

Country

               

 

Contact Information

             

Contact's First and Last Name

               

Phone Number including Area Code and Extension

               

Contact's email

               

Fax Number including Area Code

               

 

Order Information

             

Method of Payment

               

Invoice Number/Packing Slip Number

               

Purchase Order

               

 

Product Code            Qty     Description

             

  

                 

Damaged Goods Details

             

 

                 

 

Product Code            Qty     Description

             

  

                 

Damaged Goods Details

             

 

                 

 

Product Code            Qty     Description

             

  

                 

Damaged Goods Details

             

 

                 

 

Product Code            Qty     Description

             

  

                 

Damaged Goods Details

             

 

                 

 

Product Code            Qty     Description

             

  

                 

Damaged Goods Details

             

 

                 

 

               

 


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